Contact

Who to write to.

Operational issues go to the NOC and are answered around the clock for contracted customers. Everything else follows business hours, 09:00–18:00 EET, Monday to Friday.

Network operations

noc@polyarhub.com
+370 5 214 0788
Incidents, degraded delivery, emergency changes.

Sales and onboarding

sales@polyarhub.com
Capacity planning, trials, contract questions.

Abuse

abuse@polyarhub.com
Include timestamps in UTC, source addresses and the resource hostname.

Peering

peering@polyarhub.com
Open policy. See Coverage for exchanges and requirements.

Billing

billing@polyarhub.com
Invoices, purchase orders, VAT documentation.

Security

security@polyarhub.com
Coordinated disclosure welcome. We reply within two business days.

Registered office

Polyarhub Media Delivery UAB
Gedimino pr. 20
LT-01103 Vilnius
Lithuania

Company code 306584112 · VAT LT100016248713

Reception — Monday to Friday, 09:00–18:00 EET
Deliveries — rear entrance, please notify in advance
Facility access — escorted only, request 48 hours ahead
Postal correspondence — same address

Before you write about delivery problems

Including these details in the first message usually removes one round trip.

Resource hostname and the exact request path
Timestamps in UTC, with the observed and expected behaviour
Client region and access network, if known
A response header dump from a failing request, including our request identifier
Whether the same request succeeds directly against your origin